Kempinski Hotel Mall of the Emirates
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3.3 based on 6 reviews
A welcoming hotel with all the facilities both for a family holiday and business. The staff make sure you have everything you need.the hotel exceeded our expectations. Since the recent modernization the design is chic, warm and practical. The facilities are top quality and the staff deserves special recognition as they were genuine and very helpful, just good people.
The location is brilliant. Connected to the mall direct. This is very convenient. Especially when I'm are with kids. The hotel is nice, but for the 5 stars hotel was not enough style and decorations. No any high tech things. For Dubai it is so strange. So it was good nice stay, but nothing special. Location only.
We had checked in to the Kempinski for two nights after leaving the previous hotel that we were supposed to be staying at for 3 nights. We were provided with an upgrade to a deluxe room (separate bedroom) and the room was in a very good condition and very well designed, spacious, nice huge bathroom, lots of amenities, (tiny drainage problem in the shower at the beginning of every shower, but it would quickly go away). High quality towels and robes. Room furniture in very good condition, and what topped it was while we were situated on the Sheikh Zayed road, the quality of Windows installed, eliminated the road noise by almost 99%, which was significant during our resting periods. Entertainment on the TV was adequate and sound system was high quality as well. It needs to be said, the room service was quite quick and good too even at 4 am! Room cleanups were done in no time as well. There was a bit of mold smell in the room, which the manager (Mr. Steven) brilliantly and instantly took care of by providing a scented air humidifier that he made sure was there throughout our stay and it made a huge difference. (Thank you) Other wise, we had a great time, being within the emirates mall is great, the hotel staff were very accommodating. At check out day, our flight had been delayed and Mr. Steven again extended his efforts and provided us with a later check out, which helped us a lot in re organizing our trip. (Thank you again.) The level of quality and service was definitely a Kempinski level, we felt it from check in time, specially since they could sense our frustration from our previous stay; and we would certainly stay there again.
Anyone staying here will never have the opportunity to get bored ! The location is awesome for a UAE resident or a tourist to enjoy the finer things of Dubai living. The room is spectacular and differently designed than the usual hotel set-up. Only flaw during my stay was the busy reception making check-in a long wait !
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